Network Management


Professional personalized support for the established business and emerging startup

Network management constitutes the cornerstone of Muratek's expertise. Rooted in our technical team's 15 years of combined experience, our network management model is best described as prevention-oriented and comprehensive and consists of three parts:

  Stabilization and Standardization
  Daily Maintenance
  Special Project Management

Implementation of our network management model begins with a review of your current network configuration. This review entails the taking of a "snapshot" of the workstation and server environments or initial general network health assessment and is followed by a detailed inventory of all hardware and software. With this snapshot in hand, the Muratek team then conducts a fine-tuning of all systems. Diagnostic tests are run on all workstations and servers to establish a performance baseline. Then, to maximize performance and simplify future maintenance, a standardized workstation image is created and deployed firm wide while patches and updates are applied to all servers. 

Having stabilized and standardized the network infrastructure, an on-site technician is then selected to serve as the principle liaison between Muratek and your company. The on-site technician's two primary responsibilities include (i) identifying and communicating all of your company's on-going technical needs to the Muratek team and (ii) performing all daily network maintenance functions, which are: 

Daily System Maintenance   PC replacement & setup   PC repairs    Upgrades    Software support  Daily Desktop Support   Resolution of daily problems   Laptop set up/configuration

Daily Server Maintenance   Performance of daily/weekly data back up    Restoration of data from back ups   Performance of periodic diagnostic checks    Modification of user rights on the network    Modification of e-mail accounts    General server maintenance

To take full advantage of our maintenance service, most Muratek clients choose to integrate the on-site technic seamlessly into their in-house IT staffs, which facilitates clearer communication. 

In addition to the above support, the standard Muratek network management program also includes access to the following resources: Maintenance Technicians, NT System Administrators, WAN Administrators, E-Mail Administrators and Network Security Specialists. 

And finally, from time-to-time, you may wish to add increased functionalities to your network or significantly modify its configuration. In such instances, the Muratek team will walk you through the entire project life cycle, ensuring that at every step you understand all viable alternatives, timelines, costs, business impacts, and other relevant considerations. 

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