Get a friendly expert instantly when you need them
Businesses’ growing utilization of technology has done wonders for efficiency and productivity. Unfortunately, it has also produced an environment in which the smallest technical difficulty can spell disaster for your team and its goals.
One of the differentiating factors of Muratek that clients mention all the time is that we actually answer the phone! We know that the last thing a business needs is to be hung up on a technical issue when they’re trying to get work done, so we work to get you the support you need as fast as possible.
We offer several tiers of support to fit any need, and the first of these three tiers (Help Desk, Remote Support, On-Site Support) are included with our Complete Network Services plan. Muratek’s roster of seasoned personnel can quickly identify and solve the most common problems plaguing hardware, networks, popular software titles, and more!
Whether You Need a Little Assistance or a Lot, We’ve Got the Support Solutions to Help:
- Help Desk
Need a quick question answered for your team so they’re not stalled on a software or hardware problem? Muratek’s help desk is a resource for you and your staff to get fast answers to your IT questions. We address issues quickly while improving productivity for your entire office.
- Remote Support
Need some virtual “hands-on” assistance for an issue? Our staff can tackle many common IT problems remotely within minutes by establishing a secure, remote connection to your workstation. We’ll be in and out in no time, no waiting on an in-person service call. This is a popular option for both office and work-from-home teams to ensure they get the support they need to be successful.
- On-Site Support
For more demanding hardware, network, and security issues, Muratek can have a technician on-site within hours. We know the clock’s ticking when you have a major issue, so we’ll revive your network connection, get your printer back up and running, or address another emergency with record speed and meticulous care.
- On-Site Staffing
Are you at the point where you need to have an IT staff on-site, but don’t want to go through hiring your own IT team? Muratek’s MuraForce is a Tier-3 IT staffing solution for your workplace that’s an excellent alternative to the cost of internal staffing.
- Help Desk Available 8AM – 6PM Monday – Friday, by phone or virtual chat, except for Muratek Holidays.
- Ability to Open online tickets 24×7
- Remote Control/Support Capability
- On-Site Support: 5 Hours Per Month During Business Hours (with plan)
Are you tired of not being a priority for your current IT partner? Contact us today and be blown away by our exceptionally responsive support, (212) 251-0531.