Muratek has enabled end-users to gain help from our technical staff around the country. Our clients don't have to wait for a technician to arrive at their home or office to check their faulty machine. Muratek utilizes a cloud based, secure and powerful remote support software that enables our techs to view, access and connect to our clients device instantly over internet and control any device remotely, from anywhere easily.
Most of the time, the issue with end-user devices is software-related rather than a hardware malfunction, so there's no need for in-person assistance. With Muratek, an IT technician can examine our clients devices through virtual access established through a cloud gateway. If the technician fails to fix the problem in the first session, then the issue can be categorized as a hardware malfunction, only then requiring a physical inspection of the computer.
By preventing most issues before they arise, we are not only mitigating the risk of downtime but we’re also ensuring higher productivity for you and your staff.